Pas d'app native ? Construisez-la quand même.

S

Salesforce

CRM & Sales

The dominant enterprise CRM. Pull the customer's account, opportunity, and owner into the ticket; log the ticket back to the CRM timeline.

H

HubSpot

CRM & Sales

All-in-one CRM, marketing, and sales suite. Look up contact lifecycle stage and deal status; update properties from a support conversation.

P

Pipedrive

CRM & Sales

Sales-focused CRM for SMB teams. Read the deal a customer is tied to and surface it to the agent mid-ticket.

Z

Zoho CRM

CRM & Sales

CRM in the Zoho business suite. Fetch account and contact context; write a note back to the CRM.

M

Microsoft Dynamics 365

CRM & Sales

Microsoft's enterprise CRM/ERP. Read account, case, and entitlement data to triage and personalize replies.

C

Close

CRM & Sales

CRM built for inside sales. Surface the lead's status and last activity to the support agent.

C

Copper

CRM & Sales

CRM native to Google Workspace. Look up the related opportunity and contact for the requester.

F

Freshsales

CRM & Sales

CRM in the Freshworks suite. Pull deal and contact context into a support ticket.

S

SugarCRM

CRM & Sales

Flexible open-core CRM. Read customer records and log support interactions.

S

Salesloft

CRM & Sales

Sales engagement platform. Check where a prospect sits in a cadence before responding.

O

Outreach

CRM & Sales

Sales execution platform. Read sequence/engagement state for a contact.

A

Apollo.io

CRM & Sales

Sales intelligence + engagement. Enrich an unknown requester with firmographic data.

J

Jira

Project Management

Issue tracking for software teams. File a bug from a ticket, read issue status back to the customer, link the escalation.

A

Asana

Project Management

Work management for teams. Create a task from a request and report its status to the customer.

T

Trello

Project Management

Kanban boards for lightweight work. Open a card from a ticket and track it to resolution.

m

monday.com

Project Management

Work OS with flexible boards. Create/update an item and read its status into a reply.

C

ClickUp

Project Management

All-in-one productivity platform. File a task and surface its progress to the requester.

W

Wrike

Project Management

Project management for enterprises. Create a linked task and read status back.

S

Smartsheet

Project Management

Spreadsheet-style work management. Look up a row's status tied to the customer's request.

L

Linear

Project Management

Issue tracking for modern product teams. Create an issue from a ticket and sync its state on reply.

B

Basecamp

Project Management

Simple team project management. Post a to-do from a support request.

S

Shortcut

Project Management

Project management for software teams. Open a story and read its status into the resolution.

N

Notion

Native

Project Management

Docs, wikis, and databases in one. Already native — extend it with custom actions on Notion databases.

A

Airtable

Native

Project Management

Spreadsheet-database hybrid. Already native — extend it to write records from tickets.

S

ServiceNow

ITSM & IT Docs

Enterprise ITSM and workflow platform. Open a change/incident, look up a config item, read a runbook into the resolution.

J

Jira Service Management

ITSM & IT Docs

ITSM built on Jira. Create/read service requests and change tickets.

F

Freshservice

ITSM & IT Docs

Cloud ITSM by Freshworks. Look up an asset or open a change request from a support ticket.

M

ManageEngine ServiceDesk Plus

ITSM & IT Docs

On-prem/cloud ITSM suite. Read incidents and assets tied to a requester.

I

IT Glue

ITSM & IT Docs

IT documentation for MSPs. Look up a client's documented configs/passwords reference during a support session.

H

Hudu

ITSM & IT Docs

IT documentation platform. Pull a documented process or asset into the agent's answer.

S

Snipe-IT

ITSM & IT Docs

Open-source IT asset management. Look up which asset is assigned to the user raising the ticket.

N

NinjaOne

ITSM & IT Docs

RMM and endpoint management. Read a device's status/patches for the customer's machine.

A

Atera

ITSM & IT Docs

All-in-one RMM/PSA for MSPs. Look up a monitored device or open a ticket.

C

ConnectWise Manage

ITSM & IT Docs

PSA for IT service providers. Read/create a service ticket and pull agreement details.

D

Datto Autotask

ITSM & IT Docs

PSA/ticketing for MSPs. Sync a support request into the PSA and read contract status.

L

Lansweeper

ITSM & IT Docs

IT asset discovery/inventory. Look up hardware/software inventory for a requester.

P

PostgreSQL

Databases & Warehouses

Popular open-source relational DB. Query order/subscription rows by customer email and answer from source of truth.

M

MySQL

Databases & Warehouses

Widely used relational database. Read a customer's records to resolve account questions.

M

MongoDB

Databases & Warehouses

Document database. Fetch a customer document by ID/email during a ticket.

S

Snowflake

Databases & Warehouses

Cloud data warehouse. Query usage/billing facts to triage and personalize replies.

G

Google BigQuery

Databases & Warehouses

Serverless data warehouse. Run a scoped query for a customer's product-usage or order history.

A

Amazon Redshift

Databases & Warehouses

AWS data warehouse. Look up analytical facts tied to the requester.

S

Supabase

Databases & Warehouses

Postgres-based backend platform. Read a user row/subscription via the REST API.

F

Firebase

Databases & Warehouses

Google app backend + Firestore. Fetch a user's document/state to answer account questions.

D

Databricks

Databases & Warehouses

Data + AI lakehouse platform. Query a governed table for customer facts.

E

Elasticsearch

Databases & Warehouses

Search and analytics engine. Search logs/records for the customer's issue.

M

Metabase

Databases & Warehouses

Open-source BI/query layer. Run a saved question as a safe DB proxy for the agent.

W

WooCommerce

E-commerce & Payments

WordPress e-commerce plugin. Look up an order/refund status and issue store actions.

M

Magento (Adobe Commerce)

E-commerce & Payments

Enterprise e-commerce platform. Fetch order/customer data and process a return.

B

BigCommerce

E-commerce & Payments

SaaS e-commerce platform. Read order/shipment status for a WISMO ticket.

S

Squarespace Commerce

E-commerce & Payments

Website builder with commerce. Look up an order placed on the store.

S

Shopify

Native

E-commerce & Payments

Leading commerce platform. Already native — extend it with bespoke order/fulfillment actions.

S

Stripe

Native

E-commerce & Payments

Payments infrastructure. Already native — extend it with custom charge/refund logic.

P

PayPal

E-commerce & Payments

Payments and checkout. Look up a transaction and its dispute status.

C

Chargebee

E-commerce & Payments

Subscription billing platform. Read a subscription, check dunning, or issue a credit from a ticket.

R

Recurly

E-commerce & Payments

Subscription management/billing. Fetch subscription and invoice status for the customer.

R

Recharge

E-commerce & Payments

Subscriptions for Shopify. Look up and modify a customer's subscription.

P

Paddle

E-commerce & Payments

Merchant of record for SaaS. Read a customer's subscription/invoice for billing support.

Q

QuickBooks

Finance & ERP

SMB accounting software. Fetch an invoice/payment status; create a credit note.

X

Xero

Finance & ERP

Cloud accounting. Look up an invoice and its paid status for a billing question.

N

NetSuite

Finance & ERP

Oracle's cloud ERP. Read customer/order/invoice records and verify billing standing.

S

Sage

Finance & ERP

Accounting and ERP suite. Fetch an invoice or account balance for the requester.

F

FreshBooks

Finance & ERP

Invoicing/accounting for small biz. Look up an invoice status during support.

Z

Zoho Books

Finance & ERP

Accounting in the Zoho suite. Read invoices/payments tied to the customer.

S

SAP

Finance & ERP

Enterprise ERP. Read order/customer master data to resolve enterprise tickets.

O

Odoo

Finance & ERP

Open-source ERP suite. Fetch sales orders/invoices for a requester.

B

Bill.com

Finance & ERP

AP/AR automation. Check a bill/payment status for a vendor query.

R

Razorpay

Native

Finance & ERP

Payments for India. Already native — extend with custom payment/refund actions.

T

Twilio

Communication & Telephony

Programmable SMS/voice. Send an SMS confirmation or OTP; look up message/call logs.

W

WhatsApp Business API

Communication & Telephony

WhatsApp messaging for business. Send a templated WhatsApp update from a ticket.

M

MessageBird

Communication & Telephony

Omnichannel messaging (Bird). Send SMS/WhatsApp and read delivery status.

V

Vonage

Communication & Telephony

Communications APIs. Trigger a verification SMS or read call data.

R

RingCentral

Communication & Telephony

Cloud phone system. Look up call logs/voicemail for a customer.

A

Aircall

Communication & Telephony

Call center software. Pull call history tied to the ticket.

D

Dialpad

Communication & Telephony

AI-powered business phone. Read call transcripts/logs into the agent's context.

M

Microsoft Teams

Communication & Telephony

Collaboration and chat. Post a VIP/escalation alert to a Teams channel.

D

Discord

Communication & Telephony

Community chat platform. Notify a channel or look up a member's status.

S

Slack

Native

Communication & Telephony

Team messaging. Already native — extend with custom Slack workflows/alerts.

M

Mailchimp

Marketing & Email

Email marketing platform. Check subscription/consent status; add or tag a contact.

K

Klaviyo

Marketing & Email

E-commerce marketing automation. Read a profile's consent/engagement and trigger a flow.

A

ActiveCampaign

Marketing & Email

Marketing automation + CRM. Look up automations/contact status; update a field.

B

Braze

Marketing & Email

Customer engagement platform. Read a user's campaign membership; trigger a message.

C

Customer.io

Marketing & Email

Messaging automation. Check where a user sits in a journey; send a message.

S

SendGrid

Marketing & Email

Transactional email API. Look up email delivery/bounce status for a customer.

P

Postmark

Marketing & Email

Transactional email delivery. Check whether a receipt/reset email was delivered.

B

Brevo (Sendinblue)

Marketing & Email

Email/SMS marketing suite. Read contact status and send a transactional message.

G

GitHub

Dev & Observability

Code hosting and issues. Open an issue from a ticket; read issue/PR status back to the customer.

G

GitLab

Dev & Observability

DevOps platform. Create an issue and sync its state to the reply.

S

Sentry

Dev & Observability

Error monitoring. Attach the matching error/issue to an escalation.

P

PagerDuty

Dev & Observability

Incident response. Read active incidents; trigger an escalation for a P1 ticket.

O

Opsgenie

Dev & Observability

Alerting and on-call. Check who's on call and create an alert.

D

Datadog

Dev & Observability

Observability platform. Read a service's health/monitors for a customer-impacting issue.

N

New Relic

Dev & Observability

Application performance monitoring. Look up error rates/latency to confirm an incident.

S

Statuspage

Dev & Observability

Public status pages. Read the current incident status to answer 'is it down?' tickets.

C

Confluence

Native

Knowledge & Docs

Team wiki by Atlassian. Already native — extend with custom page/space actions.

D

Document360

Native

Knowledge & Docs

Knowledge base platform. Already native — extend with custom article lookups.

G

Guru

Knowledge & Docs

Enterprise knowledge management. Ground answers in verified Guru cards the helpdesk can't natively read.

S

Slab

Knowledge & Docs

Team wiki/knowledge base. Retrieve an internal doc to answer the ticket.

G

GitBook

Knowledge & Docs

Docs platform for teams. Pull a doc section into the agent's response.

H

Helpjuice

Knowledge & Docs

Knowledge base software. Search KB articles as a live source.

T

Tettra

Knowledge & Docs

Internal wiki for teams. Look up an internal answer for the agent.

S

SharePoint

Knowledge & Docs

Microsoft document/intranet platform. Retrieve a policy/doc to ground a reply.

W

Workday

HR & People

Enterprise HR and finance. Internal helpdesk: look up PTO/policy/employee record.

B

BambooHR

HR & People

HR software for SMBs. Read an employee's record for an internal request.

R

Rippling

HR & People

HR, IT, and payroll platform. Look up employee/device/app assignments.

G

Gusto

HR & People

Payroll and benefits. Answer a payroll/benefits question from the record.

D

Deel

HR & People

Global payroll/contractors. Look up a contractor's payment/contract status.

G

Greenhouse

HR & People

Applicant tracking system. Read a candidate's stage for a recruiting query.

L

Lever

HR & People

Recruiting/ATS platform. Look up candidate status.

C

Calendly

Scheduling & Field Service

Scheduling automation. Book, look up, or cancel a meeting from the ticket.

A

Acuity Scheduling

Scheduling & Field Service

Appointment scheduling. Read or reschedule an appointment for the customer.

S

ServiceTitan

Scheduling & Field Service

Field service for the trades. Look up a job's status and ETA for the customer.

J

Jobber

Scheduling & Field Service

Field service management. Read the customer's job/quote status.

H

Housecall Pro

Scheduling & Field Service

Home-service business software. Look up appointment/invoice status.

C

Cal.com

Native

Scheduling & Field Service

Open-source scheduling. Already native — extend with custom booking actions.

G

Google Analytics

Analytics & Product

Web analytics. Pull a customer's session/conversion context for triage.

M

Mixpanel

Analytics & Product

Product analytics. Read a user's product events to personalize a reply.

A

Amplitude

Analytics & Product

Product analytics platform. Check a user's feature usage before responding.

S

Segment

Analytics & Product

Customer data platform. Look up a unified profile/traits for the requester.

P

PostHog

Analytics & Product

Open-source product analytics. Read a user's events/flags to triage a bug report.

H

Heap

Analytics & Product

Autocapture product analytics. Pull the user's recent behavior for context.

D

Dropbox

Storage & E-Sign

File storage and sharing. Fetch or share a file relevant to the ticket.

B

Box

Storage & E-Sign

Enterprise content management. Retrieve a document/contract for the customer.

D

DocuSign

Storage & E-Sign

E-signature platform. Check an envelope's signing status or resend it.

P

PandaDoc

Storage & E-Sign

Documents and e-signature. Look up a document/contract status.

A

Adobe Acrobat Sign

Storage & E-Sign

E-signature by Adobe. Read an agreement's signature status.

G

Google Workspace

Native

Storage & E-Sign

Gmail, Drive, Docs, Calendar. Already native — extend with custom Drive/Calendar actions.

O

Okta

Identity & Cloud

Identity and access management. Verify a user, trigger a password reset, or read account status.

A

Auth0

Identity & Cloud

Developer identity platform. Look up a user's login/MFA state for an access ticket.

M

Microsoft Entra ID

Identity & Cloud

Azure AD identity. Check group membership or reset a user for IT support.

J

JumpCloud

Identity & Cloud

Cloud directory platform. Read/modify a user's device and app access.

C

Cloudflare

Identity & Cloud

Web performance and security. Read a zone/DNS status for a site-down report.

A

AWS

Identity & Cloud

Amazon Web Services. Read a resource's status (via a scoped tool) to confirm an incident.

I

Insightly

CRM & Sales

CRM + project management for SMBs. Pull the linked contact and project into the ticket.

K

Keap

CRM & Sales

CRM and marketing automation for small business. Read a contact's tags and pipeline stage.

N

Nutshell

CRM & Sales

Simple CRM for sales teams. Fetch the lead tied to the requester.

C

Capsule CRM

CRM & Sales

Lightweight CRM. Look up the contact and opportunity for context.

G

Gong

CRM & Sales

Revenue intelligence from call data. Surface the latest call insights for an account.

T

Teamwork

Project Management

Project management for client work. Create a task and read its status into a reply.

T

Todoist

Project Management

Popular task manager. Add a follow-up task from a ticket.

M

Miro

Project Management

Online whiteboard for teams. Create or link a board for a design/support request.

C

Coda

Project Management

Docs that act like apps. Read/write a Coda table row from a ticket.

H

Height

Project Management

Autonomous project management. File a task and sync its status.

H

Halo PSA

ITSM & IT Docs

PSA for MSPs and IT teams. Create/read a service ticket and contract details.

S

SysAid

ITSM & IT Docs

ITSM and help desk automation. Look up an asset or open a change.

D

Device42

ITSM & IT Docs

IT infrastructure/CMDB discovery. Read a config item/dependency for an incident.

o

osTicket

ITSM & IT Docs

Open-source support ticketing. Read or create a ticket record.

S

SolarWinds Service Desk

ITSM & IT Docs

ITSM by SolarWinds. Look up an incident or asset.

A

Amazon RDS

Databases & Warehouses

Managed relational databases on AWS. Query a customer row via a scoped proxy.

A

Azure SQL

Databases & Warehouses

Managed SQL on Azure. Read a customer record from source of truth.

P

PlanetScale

Databases & Warehouses

Serverless MySQL platform. Look up account rows by email.

R

Redis

Databases & Warehouses

In-memory data store. Check a cached session/flag for the user.

C

ClickHouse

Databases & Warehouses

Columnar analytics database. Query usage events for a customer.

G

Google Sheets

Databases & Warehouses

Cloud spreadsheets as a lightweight DB. Read/write a row (orders, allowlist, inventory) from a ticket.

S

Square

E-commerce & Payments

Payments and POS. Look up a transaction or issue a refund.

B

Braintree

E-commerce & Payments

PayPal's payment gateway. Read a transaction and its dispute status.

W

Wix

E-commerce & Payments

Website builder with stores. Fetch an order from the store.

E

Ecwid

E-commerce & Payments

E-commerce widget for any site. Look up an order/customer.

S

ShipStation

E-commerce & Payments

Shipping and fulfillment. Read tracking/shipment status for a WISMO ticket.

Z

Zuora

E-commerce & Payments

Subscription billing at scale. Read a subscription/invoice; process a change.

R

Ramp

Finance & ERP

Corporate cards and spend management. Look up a transaction/card for an internal request.

B

Brex

Finance & ERP

Corporate cards and banking. Read an expense/card status.

E

Expensify

Finance & ERP

Expense management. Check a report/reimbursement status.

A

Avalara

Finance & ERP

Sales tax automation. Look up a tax calc/exemption for a billing question.

W

Wave

Finance & ERP

Free accounting for small business. Read an invoice/payment status.

P

Plivo

Communication & Telephony

SMS and voice APIs. Send an SMS or read delivery status.

T

Telegram

Communication & Telephony

Messaging with a bot API. Send a notification or read a chat update.

Z

Zoom

Communication & Telephony

Video meetings. Create a meeting or read a recording link for the customer.

J

JustCall

Communication & Telephony

Cloud phone for teams. Pull call logs/SMS tied to the ticket.

O

OpenPhone

Communication & Telephony

Business phone for startups. Read call/message history for the contact.

I

Iterable

Marketing & Email

Cross-channel marketing. Check journey membership; trigger a message.

C

Constant Contact

Marketing & Email

Email marketing for SMBs. Read subscription status; update a list.

M

Marketo

Marketing & Email

Marketing automation (Adobe). Look up a lead's program status.

M

Mailgun

Marketing & Email

Transactional email API. Check email delivery/bounce events.

B

Bitbucket

Dev & Observability

Git hosting by Atlassian. Open an issue or read PR status.

J

Jenkins

Dev & Observability

Automation/CI server. Read a build's status for an incident.

C

CircleCI

Dev & Observability

CI/CD platform. Check a pipeline's status.

V

Vercel

Dev & Observability

Frontend cloud and deploys. Read a deployment's status for a site issue.

G

Grafana

Dev & Observability

Observability dashboards. Read an alert/metric to confirm impact.

N

Nuclino

Knowledge & Docs

Lightweight team wiki. Retrieve an internal answer for the agent.

B

Bloomfire

Knowledge & Docs

Knowledge engagement platform. Search internal knowledge to ground a reply.

S

Slite

Knowledge & Docs

Modern team docs. Pull a doc into the answer.

P

Personio

HR & People

HR platform for Europe. Look up an employee record for internal support.

H

HiBob

HR & People

Modern HRIS. Read PTO/role for an internal ticket.

A

ADP

HR & People

Payroll and HR services. Answer a payroll question from the record.

W

Workable

HR & People

Recruiting and ATS. Look up a candidate's stage.

S

Skedulo

Scheduling & Field Service

Deskless/field workforce scheduling. Read a job's assignment/status.

F

Fresha

Scheduling & Field Service

Booking for salons and spas. Look up or reschedule an appointment.

M

Mindbody

Scheduling & Field Service

Wellness and fitness booking. Read a class/appointment booking.

L

Looker

Analytics & Product

BI and data exploration (Google). Run a governed look for customer facts.

T

Tableau

Analytics & Product

Data visualization and BI. Pull a metric tied to the customer.

P

Power BI

Analytics & Product

Microsoft business intelligence. Read a dataset value for triage.

P

Pendo

Analytics & Product

Product analytics and guides. Check a user's feature adoption.

F

FullStory

Analytics & Product

Digital experience analytics. Find the user's session to reproduce an issue.

O

OneDrive

Storage & E-Sign

Microsoft cloud storage. Fetch a shared file for the ticket.

A

Amazon S3

Storage & E-Sign

Object storage on AWS. Retrieve or generate a link to a stored asset.

E

Egnyte

Storage & E-Sign

Content collaboration and governance. Pull a document for the customer.

O

OneLogin

Identity & Cloud

Identity and SSO. Verify a user or trigger a reset.

1

1Password

Identity & Cloud

Password and secrets manager. Check provisioning status (scoped) for IT support.

P

Ping Identity

Identity & Cloud

Enterprise identity platform. Read a user's access/MFA state.

G

Google Cloud

Identity & Cloud

Google Cloud Platform. Read a resource's status (scoped) for an incident.

P

Procore

Industry & Vertical

Construction management. Look up a project/RFI for a contractor's ticket.

C

Clio

Industry & Vertical

Legal practice management. Read a matter/invoice for a client query.

T

Toast

Industry & Vertical

Restaurant POS platform. Look up an order/menu item for a diner issue.

L

Lightspeed

Industry & Vertical

Retail and hospitality POS. Fetch an order/inventory for a store ticket.

J

Jane

Industry & Vertical

Health and wellness practice software. Read an appointment or patient booking.

A

AppFolio

Industry & Vertical

Property management software. Look up a tenant's lease or work order.

B

Buildium

Industry & Vertical

Property management platform. Read a tenant or maintenance request.

C

Cin7

Industry & Vertical

Inventory management. Check stock/availability for an order question.

S

ServiceM8

Industry & Vertical

Field service for trades. Read a job's status or quote.